Skypro Technologies Pvt. Ltd.
www.ChetanaS.com
- Exclusive Job for Chetanaites...
![logo.png]()
Recruitment for our reputed client - WIPRO
![logo.jpg]()
Dear ChetanaS,
We would like to publish below job requirement in your ChetanaSforum.com
(Freshers / Experienced) Walk-In : Multiple Skills @ Bangalore
www.ChetanaS.com
Note from Company: This is a direct job. There will NOT be any Training/Recruitment/Registration/Consulting fees collected from candidates before/after the placement.
Greetings to ChetanaS from Skypro Technologies ! We have below job openings for our client.
Job Payroll : Selected candidates will work at client location on SKYPRO payroll.
Job Category : Helpdesk | Desktop Support | Hardware | Networking
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Qualification - Eligibility Criteria : (Mandatory)
# BE/B.Tech and Arts and Science Graduates and Diploma
..................................................
Desktop Support Engineer L1
www.ChetanaS.com
Job Details :
# Experience Required: 0-6 Months
# Skill: DESKTOP L1
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
- Give permanent Fix to the Desktop, Printer problems, basic LAN issues
- Remote Call Closure within Norms
- Follow-up the Checklist(s)
- Load/reload standard build operating system and configurations, aware of Installation and troubleshooting of critical applications and their usage guidelines,
- Root Cause Analysis for repeat calls.
- All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
- Data submission for Daily, Weekly and Monthly summary report
- For AMC case follow up with Wipro spare coordinator for call closure, With Supervisor approval provide Standby solution to the user.
- Call logging and follow-up action with the principal Vendors (IBM and Dell) for warranty related incidents keeping helpdesk informed
- Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
- Troubleshoot Network connectivity (LAN) issues
- Escalate the problem to the Technical Specialist and to Regional / National Team Lead(s) if not resolved
- Installation of desktop and hardware like CD-ROM, soundcards, etc
- Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
- Software installations such as MS-Office, Acrobat Reader, mail client etc
- Awareness and acceptance for Best Practice roll out.
- Desktop Installation, Movement, Assign and Change
- Installation of anti-virus on desktops and remove Virus
- Configuration of Print devices (network and local) on desktops
- Desktop Configuration - Network, mail client, internet etc
- Co-ordinate with vendors for support
..................................................
Desktop Support L2 Level
www.ChetanaS.com
Job Details :
# Experience Required: 6-12 Months
# CTC - Rs 10305/- + Allowances
# Skill: DESKTOP L2
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
- The Desktop support Engineers shall provide assistance to the IT users
- The Engineers will be deployed full-time as per the project timings as required.
- Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting
- Adhering to resolution time
- Troubleshoot problems with Laptop Hardware, Application, printer and OS
- Configuration of devices attached to laptops.
- Skills to provide Remote support on Phone or through tool
- Management of user accounts and access controls to client data
- Should handle installation and configuration of Antivirus Software on all the Desktops and Updations of Anti-Virus patches.
- Support, administration and management of Windows NT/2000/XP workstations and/or servers
- Configuring Microsoft Outlook / Outlook Express
- Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications
- Response and closure of calls within committed norms
- Reducing repetitive calls
- Backup and Restoration
..................................................
Technical Engineer
www.ChetanaS.com
Job Details :
# Designation: Technical Engineer
# Experience Required: 01 Years
# CTC - Rs 14250/- + Allowances
# Skill: THD
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
- Basic knowledge of Hardware and Networking.
- Daily activity involves Network monitoring, MIS and Reporting, Place and chase of tickets.
- To provide Telephonic and remotely support
- Responsible for IMAC management.
- Responsible for Vendor management.
- Coordinating in preparation of weekly and monthly MIS report.
- Responsible to handle Desktop, Laptop, Network Printer, Scanner maintenance call.
- SLA Management
- Setting up Policy and Security for users and groups.
- Provide the remotely technical support to all other engineers to troubleshoot their problem related with the Web Application
- Install/configure and troubleshooting of Mail applications
..................................................
Helpdesk Coordinator
www.ChetanaS.com
Job Details :
# Designation: Help Desk Coordinator
# CTC - Rs 9786/- + Allowances
# Skill: HELPDESK COORDINATOR
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
- The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements
- Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail and Telephone.
- Responsible for understanding the various categories of calls for e.g. issues on Desktop's, Laptop's and Domains.
- The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user
- Responsible for allocating proper call categories for the incidents and Service Requests
- Adherence to response time is the key responsibility of SD
- Responsible for proper knowledge of Prioritization Matrix so as to classify the incidents and service requests as per the Severity
- Responsible to track engineers availability to assign incidents without violation of the SLA.
- Responsible to monitor the Incident status to respond, resolution as per SLA
- Responsible to ensure proper activity details are updated in tool by all engineers
- Responsible to inform Site Incharge, Program Manager in case Incident is violated or going to violate the SLA
- Responsible to update Escalation Matrix and E-Helpline tool for any changes immediately.
- Responsible to generate Pending Incident report before defined service desk closure time.
- Responsible to meet Site Incharge and schedule to discuss pending incident report once in a week.
- Responsible to prepare the MOM and coordinate to close the actions by respective team member
- Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed with the vendor.
- Call Escalation as per defined escalation matrix
- Update customer on engineers expected arrival time.
- Update customer on any delays to resolution of an Incident
..................................................
Windows L1
www.ChetanaS.com
Job Details :
# Designation: Windows L1
# Required Experience: 6 Months
# CTC - Rs 10332/- + Allowances
# Skills: WINDOWS 2K L1
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
- First level administration of Windows Servers including the daily checklists
- Configuring the Print servers and resolving printing problems of the users
- Taking data backup.
- Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool.( tool to be provided by customer)
- Disgnosing the server problems like system hang, hard disk crash, etc
- Installation of OS patches as and when provided by Customer/ vendor.
- Escalating unresolved problems to the technical support center / vendor for ensuring resolution
- Coordinate the first level escalations with Vendors/service providers
..................................................
Skills For Technical Candidates :
# CCNA/ MNA/Hardware and Networking Knowledge are Mandatory
Desired Skills :
# Good Communication Hindi and English/Kannada
# Eligibility Criteria: 50% above In full academic Session.
# One year Break can Consider and Should not have Backlogs.
www.ChetanaS.com
Please Carry below documents (mandatory) :
# Updated Resume Copy
# 10th Mark sheet Xerox copy
# 12th Mark sheet Xerox Copy
# Provisional Certificate Xerox Copy OR First to Eight Semester Marks Sheet Copy Xerox
# One Passport Size Photo
# A printout of this ChetanaS job posting
# Hard Copy of Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: You can mention the reference as 'ChetanaS'.
Walk-In Date : On 25th January 2016 (Monday)
www.ChetanaS.com
Walk-In Time : 10:00 AM to 2:00 PM only
www.ChetanaS.com
Walk-In Venue :
Skypro Technologies Pvt Ltd.,
No 5, B J Tower, Ground Floor,
Near - Laand Maark Building,
Huskur Gate, Electronic City,
Bangalore - 100
www.ChetanaS.com
Contact Person : Hussain
www.ChetanaS.com
Contact Number : +91-80-27831347
www.ChetanaS.com
- Exclusive Job for Chetanaites...
Recruitment for our reputed client - WIPRO
Dear ChetanaS,
We would like to publish below job requirement in your ChetanaSforum.com
(Freshers / Experienced) Walk-In : Multiple Skills @ Bangalore
www.ChetanaS.com
Note from Company: This is a direct job. There will NOT be any Training/Recruitment/Registration/Consulting fees collected from candidates before/after the placement.
Greetings to ChetanaS from Skypro Technologies ! We have below job openings for our client.
Job Payroll : Selected candidates will work at client location on SKYPRO payroll.
Job Category : Helpdesk | Desktop Support | Hardware | Networking
Walk-In Location : Bangalore, Karnataka
Job Location : Bangalore, Karnataka
Qualification - Eligibility Criteria : (Mandatory)
# BE/B.Tech and Arts and Science Graduates and Diploma
..................................................
Desktop Support Engineer L1
www.ChetanaS.com
Job Details :
# Experience Required: 0-6 Months
# Skill: DESKTOP L1
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
- Give permanent Fix to the Desktop, Printer problems, basic LAN issues
- Remote Call Closure within Norms
- Follow-up the Checklist(s)
- Load/reload standard build operating system and configurations, aware of Installation and troubleshooting of critical applications and their usage guidelines,
- Root Cause Analysis for repeat calls.
- All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak
- Data submission for Daily, Weekly and Monthly summary report
- For AMC case follow up with Wipro spare coordinator for call closure, With Supervisor approval provide Standby solution to the user.
- Call logging and follow-up action with the principal Vendors (IBM and Dell) for warranty related incidents keeping helpdesk informed
- Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals
- Troubleshoot Network connectivity (LAN) issues
- Escalate the problem to the Technical Specialist and to Regional / National Team Lead(s) if not resolved
- Installation of desktop and hardware like CD-ROM, soundcards, etc
- Operating Systems (OS) installation / re-installation, upgrades and patches for desktops
- Software installations such as MS-Office, Acrobat Reader, mail client etc
- Awareness and acceptance for Best Practice roll out.
- Desktop Installation, Movement, Assign and Change
- Installation of anti-virus on desktops and remove Virus
- Configuration of Print devices (network and local) on desktops
- Desktop Configuration - Network, mail client, internet etc
- Co-ordinate with vendors for support
..................................................
Desktop Support L2 Level
www.ChetanaS.com
Job Details :
# Experience Required: 6-12 Months
# CTC - Rs 10305/- + Allowances
# Skill: DESKTOP L2
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
- The Desktop support Engineers shall provide assistance to the IT users
- The Engineers will be deployed full-time as per the project timings as required.
- Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting
- Adhering to resolution time
- Troubleshoot problems with Laptop Hardware, Application, printer and OS
- Configuration of devices attached to laptops.
- Skills to provide Remote support on Phone or through tool
- Management of user accounts and access controls to client data
- Should handle installation and configuration of Antivirus Software on all the Desktops and Updations of Anti-Virus patches.
- Support, administration and management of Windows NT/2000/XP workstations and/or servers
- Configuring Microsoft Outlook / Outlook Express
- Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications
- Response and closure of calls within committed norms
- Reducing repetitive calls
- Backup and Restoration
..................................................
Technical Engineer
www.ChetanaS.com
Job Details :
# Designation: Technical Engineer
# Experience Required: 01 Years
# CTC - Rs 14250/- + Allowances
# Skill: THD
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
- Basic knowledge of Hardware and Networking.
- Daily activity involves Network monitoring, MIS and Reporting, Place and chase of tickets.
- To provide Telephonic and remotely support
- Responsible for IMAC management.
- Responsible for Vendor management.
- Coordinating in preparation of weekly and monthly MIS report.
- Responsible to handle Desktop, Laptop, Network Printer, Scanner maintenance call.
- SLA Management
- Setting up Policy and Security for users and groups.
- Provide the remotely technical support to all other engineers to troubleshoot their problem related with the Web Application
- Install/configure and troubleshooting of Mail applications
..................................................
Helpdesk Coordinator
www.ChetanaS.com
Job Details :
# Designation: Help Desk Coordinator
# CTC - Rs 9786/- + Allowances
# Skill: HELPDESK COORDINATOR
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
- The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements
- Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail and Telephone.
- Responsible for understanding the various categories of calls for e.g. issues on Desktop's, Laptop's and Domains.
- The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user
- Responsible for allocating proper call categories for the incidents and Service Requests
- Adherence to response time is the key responsibility of SD
- Responsible for proper knowledge of Prioritization Matrix so as to classify the incidents and service requests as per the Severity
- Responsible to track engineers availability to assign incidents without violation of the SLA.
- Responsible to monitor the Incident status to respond, resolution as per SLA
- Responsible to ensure proper activity details are updated in tool by all engineers
- Responsible to inform Site Incharge, Program Manager in case Incident is violated or going to violate the SLA
- Responsible to update Escalation Matrix and E-Helpline tool for any changes immediately.
- Responsible to generate Pending Incident report before defined service desk closure time.
- Responsible to meet Site Incharge and schedule to discuss pending incident report once in a week.
- Responsible to prepare the MOM and coordinate to close the actions by respective team member
- Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed with the vendor.
- Call Escalation as per defined escalation matrix
- Update customer on engineers expected arrival time.
- Update customer on any delays to resolution of an Incident
..................................................
Windows L1
www.ChetanaS.com
Job Details :
# Designation: Windows L1
# Required Experience: 6 Months
# CTC - Rs 10332/- + Allowances
# Skills: WINDOWS 2K L1
# Job Description (Certification is not a criteria in any of the skill wise guidelines mentioned below)
- First level administration of Windows Servers including the daily checklists
- Configuring the Print servers and resolving printing problems of the users
- Taking data backup.
- Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool.( tool to be provided by customer)
- Disgnosing the server problems like system hang, hard disk crash, etc
- Installation of OS patches as and when provided by Customer/ vendor.
- Escalating unresolved problems to the technical support center / vendor for ensuring resolution
- Coordinate the first level escalations with Vendors/service providers
..................................................
Skills For Technical Candidates :
# CCNA/ MNA/Hardware and Networking Knowledge are Mandatory
Desired Skills :
# Good Communication Hindi and English/Kannada
# Eligibility Criteria: 50% above In full academic Session.
# One year Break can Consider and Should not have Backlogs.
www.ChetanaS.com
Please Carry below documents (mandatory) :
# Updated Resume Copy
# 10th Mark sheet Xerox copy
# 12th Mark sheet Xerox Copy
# Provisional Certificate Xerox Copy OR First to Eight Semester Marks Sheet Copy Xerox
# One Passport Size Photo
# A printout of this ChetanaS job posting
# Hard Copy of Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: You can mention the reference as 'ChetanaS'.
Walk-In Date : On 25th January 2016 (Monday)
www.ChetanaS.com
Walk-In Time : 10:00 AM to 2:00 PM only
www.ChetanaS.com
Walk-In Venue :
Skypro Technologies Pvt Ltd.,
No 5, B J Tower, Ground Floor,
Near - Laand Maark Building,
Huskur Gate, Electronic City,
Bangalore - 100
www.ChetanaS.com
Contact Person : Hussain
www.ChetanaS.com
Contact Number : +91-80-27831347