Aricent Technologies (H) Limited
www.ChetanaS.com
![ARICENT.png]()
Aricent is the world's #1 pure-play product engineering services and software firm. The company has 20-plus years experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and industrial companies. The firm's 10,000-plus engineers focus exclusively on software-powered innovation for the connected world. Based in San Francisco, frog, the global leader in innovation and design, is part of Aricent. The company's key investors are Kohlberg Kravis Roberts and Co. and Sequoia Capital.
(Freshers / Experienced) Walk-In : Service Request Administrators @ Gurgaon
www.ChetanaS.com
Job Position : Service Request Administrator (Only Female Candidates)
Job Designation : Outside Consultant
Job Category : IT | Telecom Software
Walk-In Location : Gurgaon, Haryana
Job Location : Gurgaon, Haryana
Job Type : Contract to Hire
Note: Person can also be converted as permanent employee after 1 year based on performance
Shift : US Shift (US Shift-Rotational)
Qualification - Eligibility Criteria : Any Graduation Degree
Desired Experience : Fresher to 4 Years
www.ChetanaS.com
Job Description :
# Aricent develops software and provides technology services to application, infrastructure, and service providers with operations in 19 countries worldwide.
The company claims to be one of the largest privately held companies in Silicon Valley, with 800 customers, and employs more than 10,000 consultants, designers, and engineers at 36 locations worldwide. The company licenses its own software products for use in telecommunications design, manufacturing, and service with 40+ years\' design experience through frog, including products for Apple, Disney, GE, HP, Sony, and many other Fortune 500 brands. Aricent has been ranked as top exports in the Top 20 IT services export firms in India in terms of total revenue in the 24th annual survey conducted by Dataquest, CyberMedia group journal in July 2010. Aricent Technologies is ranked top branded in Indian IT companies and ranked top in the Fortune India 500 list in 2011
Skills Required :
# Excellent oral and written communications skills in English.
# Customer Service oriented with previous background on customer service.
# Time Management Skills.
# Schedules flexibility
Job Profile :
# Primarily follow up on the cases on a timely matter.
# Contact the unresponsive customers when they are pending on the case.
# Contact the engineers when they are pending on the case or if the customer requires their attention.
# Close the cases that are ready to close, as well if the customer or engineer requests the closure.
# Appropriate follow-ups, increasing the customer satisfaction.
# Reducing the backlog size keeping a healthy backlog.
# Communicate on a daily basis with TAC engineers via phone, chat messages or using regular emails to negotiate immediate actions on cases to ensure proper priority is given to closure status.
# Instant response to customers emails or requests. Also, return phone calls as soon as possible.
# Process all updates, closure requests, emails, etc, those are sent to the SR administrators during the day.
# Register each reviewed SR in the database. Review cases scheduled for follow up, closure, etc, and schedule next revisions.
# Deliver a weekly report for all case-activities performed during the period of time
www.ChetanaS.com
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
Walk-In Date : On 19th March 2016 (Saturday)
www.ChetanaS.com
Walk-In Time : 1 PM to 5 PM only
www.ChetanaS.com
Walk-In Venue :
Aricent,
Tower 5, ground floor, Unitech Infospace, SEZ,
Tikri, Sohna Road, Sec. 48, Central Park 2 Rd,
Gurgaon - 122018
www.ChetanaS.com
Contact Person : Savita Sharma
www.ChetanaS.com
Aricent is the world's #1 pure-play product engineering services and software firm. The company has 20-plus years experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and industrial companies. The firm's 10,000-plus engineers focus exclusively on software-powered innovation for the connected world. Based in San Francisco, frog, the global leader in innovation and design, is part of Aricent. The company's key investors are Kohlberg Kravis Roberts and Co. and Sequoia Capital.
(Freshers / Experienced) Walk-In : Service Request Administrators @ Gurgaon
www.ChetanaS.com
Job Position : Service Request Administrator (Only Female Candidates)
Job Designation : Outside Consultant
Job Category : IT | Telecom Software
Walk-In Location : Gurgaon, Haryana
Job Location : Gurgaon, Haryana
Job Type : Contract to Hire
Note: Person can also be converted as permanent employee after 1 year based on performance
Shift : US Shift (US Shift-Rotational)
Qualification - Eligibility Criteria : Any Graduation Degree
Desired Experience : Fresher to 4 Years
www.ChetanaS.com
Job Description :
# Aricent develops software and provides technology services to application, infrastructure, and service providers with operations in 19 countries worldwide.
The company claims to be one of the largest privately held companies in Silicon Valley, with 800 customers, and employs more than 10,000 consultants, designers, and engineers at 36 locations worldwide. The company licenses its own software products for use in telecommunications design, manufacturing, and service with 40+ years\' design experience through frog, including products for Apple, Disney, GE, HP, Sony, and many other Fortune 500 brands. Aricent has been ranked as top exports in the Top 20 IT services export firms in India in terms of total revenue in the 24th annual survey conducted by Dataquest, CyberMedia group journal in July 2010. Aricent Technologies is ranked top branded in Indian IT companies and ranked top in the Fortune India 500 list in 2011
Skills Required :
# Excellent oral and written communications skills in English.
# Customer Service oriented with previous background on customer service.
# Time Management Skills.
# Schedules flexibility
Job Profile :
# Primarily follow up on the cases on a timely matter.
# Contact the unresponsive customers when they are pending on the case.
# Contact the engineers when they are pending on the case or if the customer requires their attention.
# Close the cases that are ready to close, as well if the customer or engineer requests the closure.
# Appropriate follow-ups, increasing the customer satisfaction.
# Reducing the backlog size keeping a healthy backlog.
# Communicate on a daily basis with TAC engineers via phone, chat messages or using regular emails to negotiate immediate actions on cases to ensure proper priority is given to closure status.
# Instant response to customers emails or requests. Also, return phone calls as soon as possible.
# Process all updates, closure requests, emails, etc, those are sent to the SR administrators during the day.
# Register each reviewed SR in the database. Review cases scheduled for follow up, closure, etc, and schedule next revisions.
# Deliver a weekly report for all case-activities performed during the period of time
www.ChetanaS.com
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)
Note: Candidates without meeting given eligibility criteria - Please do NOT apply.
Walk-In Date : On 19th March 2016 (Saturday)
www.ChetanaS.com
Walk-In Time : 1 PM to 5 PM only
www.ChetanaS.com
Walk-In Venue :
Aricent,
Tower 5, ground floor, Unitech Infospace, SEZ,
Tikri, Sohna Road, Sec. 48, Central Park 2 Rd,
Gurgaon - 122018
www.ChetanaS.com
Contact Person : Savita Sharma